Make it quicker
Eight seconds - or over half a minute: You choose.
The digitised process completes in eight seconds or less. The equivalent manual process involves loading and scrolling through multiple picklists and can therefore easily take over a half a minute. See for yourself:
Make it simpler
No need for questions. Just click.
Picklists contain choices that actively consumers have to make. Do you know exactly which model and specification your device is if you bought it eighteen months ago? Maybe not. With a digitised approach, you don’t need to.
Source: BizRate consumer feedback
So easy, even a caveman can do it.
Make it certain
No error. No fraud.
A picklist of over 100 entries provides 100 opportunities to get it wrong, whether through finger-trouble, ignorance or fraud. The digitised process doesn’t do finger-trouble, or ignorance – or fraud. And if the device runs the digital process, you know that it’s in working order.